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We asked the player to confirm that they had received the payment, but there was no further response from them, Consequently, the complaint was rejected.

Особые ставки. Например – можно склифосовский забрать выигрыш досрочно, если команда, на которую вы поставили, выполнила определенные условия.

Фрибеты с легкостью примерно сказать. Иногда букмекер раздает фрибеты всем желающим – с легкостью заходите в раздел бонуса как и забираете его.

The player had communicated that all winnings were made with real money, not bonuses. After several interactions with the casino and the Complaints Team, the casino had finally processed and paid all his withdrawals. The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. The issue had been successfully resolved.

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The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

The player from Austria tried to withdraw his winnings, but the casino canceled the withdrawal probably due to deposits made from a third-party payment method.

Из минусов – бонус для новых клиентов перманентно первое пополнение мог бы быть равным образом сильнее.

The player from ссылка Germany has been waiting for a withdrawal since December. The player confirmed she received her winnings.

The casino admitted to an error in crediting the incorrect free spins and offered more spins instead of returning the lost 200€. The issue has been resolved successfully.

The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

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